Complete Energy (NE) Limited ("Complete Energy", "CEL", "we", "us" or "our") respects your privacy and is committed to protecting personal information.
This policy explains how we collect, use and protect personal information when you contact us, use our website or engage us for energy procurement and related services.
1. Who we are
Complete Energy (NE) Limited, company registration number 14587328, is responsible for personal information processed in connection with our services and website.
Contact: hello@completeenergyne.co.uk | 03333 580011
2. Information we may collect
We may collect contact and business information you provide to us, such as your name, job title, organisation, email address, telephone number and information relevant to your energy requirements. We may also receive information needed to provide our services, including information relating to energy supplies, consumption, contracts and utility providers where you authorise us to obtain or use it.
3. How we use information
We use information to respond to enquiries, provide energy procurement and consultancy services, communicate with customers and prospective customers, administer contracts, liaise with utility providers where authorised, and meet legal or regulatory obligations.
4. Sharing information
Where necessary to provide our services and where authorised, we may share relevant information with utility providers and other service providers involved in delivering the agreed services. We do not sell personal information.
5. Data protection
We process personal information in accordance with applicable UK data protection legislation. Our Terms & Conditions also address the handling of relevant personnel contact details and sharing with utility providers.
6. Retention and security
We retain information only for as long as reasonably necessary for the purposes for which it was collected, including contractual, accounting, legal and regulatory requirements. We take reasonable measures to protect information against unauthorised access, loss or misuse.
7. Your rights
Subject to applicable law, you may have rights including access to your personal information, correction of inaccurate information, restriction or objection to certain processing, and deletion where applicable. To exercise a right or ask a privacy question, contact us using the details above.
8. Changes to this policy
We may update this policy from time to time. The latest version will be published on this page.
Last updated: 17 September 2026